Terms of Service

Last updated 19 September 2026

1. What these terms are
These terms are the agreement between you and CountFlow for use of the CountFlow app at app.countflow.dev. Creating an account means you agree to them. If you do not, please do not create one.

2. What CountFlow is
An app for counting retail stock: it hands out bays to count, records what was counted and by whom, and reports on it. We provide the tool; what your store does with it is your store's business.

3. Accounts
Your account is yours alone, so do not share your password. You must be old enough to work where you live, and at least 13. Keep your email address current, because it is how you recover your account, and tell us promptly if you think someone else has got into it.

4. Stores, and who is in charge of one
Whoever creates a store owns it and decides who else is in it and what they can do. A store's data belongs to the store, not to us and not to whoever typed it in; if you are an employee, your manager can see the work you do in the app, which is what it is for. The owner is responsible for having the right to enter the information they enter, including employees' names and email addresses, and for telling their people that the store uses CountFlow. If an owner asks us to delete a store, we delete it and everything in it.

5. Paying for it
A new store starts with a free trial; after that, paid features require a subscription. Prices and what is included are shown before you pay, and if they change we will tell you before the change applies to you. Subscriptions renew until cancelled — cancel any time and keep it until the period you have paid for ends. Fees are exclusive of tax unless stated.

6. Using it properly
Do not break the law with it, try to get into someone else's store or account, probe or attack the service, scrape it, resell it as your own, upload anything you have no right to upload, or use it to harass anyone. We can suspend an account or a store doing those things, and we will say why.

7. Your content
You keep ownership of what you put in — names, notes, floor plans, photos. You give us permission to store and display it as needed to run the service for you, and nothing else. We do not use your content to advertise and we do not sell it. Photos are optional, and a store can turn them off entirely.

8. Availability
We work to keep the service up and we back it up, but this is software: it can be down and it can have faults. We do not promise uninterrupted or error-free service. We may change or remove features, and if we remove something you depend on we will give reasonable notice.

9. Your records
You can export your store's data at any time. If we ever shut the service down, we will give at least 30 days' notice and a way to take your data with you.

10. Warranties and liability
The service is provided "as is", without warranties beyond those the law requires and will not let us exclude. To the extent the law allows, we are not liable for lost profits, lost data, or indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the twelve months before it arose. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law says cannot be limited.

11. Ending it
You can stop using CountFlow and delete your account whenever you like. We can end your access if you break these terms, do not pay, or use the service in a way that risks harm to others — with notice, unless the risk means we have to act immediately.

12. Changes to these terms
If we change them in a way that matters, we will tell you in the app before the change takes effect, and the date above will change. Carrying on using CountFlow after that means you accept the new version.

13. Law
These terms are governed by the law of the United States and of the state in which CountFlow is operated, and disputes belong to the courts there.

14. Contact
Questions about these terms: support@countflow.dev.